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Your Widgets

Each widget is linked to one website and has its own API key

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Number of widgets created on your account. Each widget is independent with its own data.

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Overview

Your widget's API key and quick actions

Widget Publishable Key

Safe to embed in your website — domain-locked by the server

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Domain-locked: This key only works from your registered website URL. Even if someone copies it, they cannot use it from another domain — the server will reject the request.

Widget Info

Name
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Website
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Status
Active
Created
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This Widget's Activity

All-time stats for this widget only
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Quick Actions

Scrape Website

Crawl your website to train the chatbot with your content

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Scrape Your Website

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The crawler will start from this URL and follow all internal links on the same domain automatically.

Scrape Document(s)

Upload PDF, DOCX, XLSX or TXT files to train the chatbot with your documents

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Upload Documents

Supported formats: PDF, DOCX, XLSX, TXT

Drop files here or click to browse

PDF, DOCX, XLSX, TXT

Indexed Documents

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Documents

All content scraped and indexed for this widget

Embed Code

Add this snippet to your website to deploy the chatbot

Embed Snippet

Paste this into your website's HTML, just before </body>

Installation Instructions

  1. Copy the snippet above
  2. Open your website's HTML source
  3. Paste the snippet just before the closing </body> tag
  4. Save and publish your changes
  5. The chat bubble will appear in the bottom-right corner of your site

Test Chat

Preview your chatbot exactly as visitors will see it — styled with your saved customization

Support Chat
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Powered by SCB Widget

Session Info

Publishable Key
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Session ID
Not started
Messages Sent
0
Customization
Default styles

Analytics

Conversation activity, engagement metrics, and usage patterns for this widget

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Daily Activity (Last 30 Days)

Busiest Days of the Week

Peak Hours of the Day

Engagement Insights

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Resolution Rate
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Conversations answered without follow-up
Bounce Rate
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Sessions with only 1 message sent
Avg. Response Time
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Average bot reply time per message
Returning Users
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Sessions from returning visitors

Conversation Funnel

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Top Questions & Topics

Most frequently asked by visitors
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Unanswered Question Log

Questions the bot couldn't answer
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Knowledge Gap Report

Topics to add to your knowledge base
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Multi-Widget Comparison

Side-by-side stats across all your widgets
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Export Data

Download raw conversation and message data as CSV

Chat History

All conversations from visitors on your widget

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Select a conversation to view messages

Widget Settings

Rename this widget or update its settings

Rename Widget

New Support Ticket
My Tickets
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Knowledge Base

Guides and best practices for getting the most out of your chatbot

⚠️ Important Limitation

If your important information is hidden behind:

  • Membership systems
  • Paid subscriptions
  • Authentication walls

The chatbot will NOT be able to see or use that data.

✅ Best Practice: Manual Scraping for Full Control

If you want precise control over what your chatbot knows, you should:

Manually select the pages you want
Scrape or copy only those pages
Upload them directly to your chatbot knowledge base

This ensures:

🎯
Higher accuracy
🚫
No unwanted pages included
🎛️
Full control over your AI's knowledge

🚫 Excluding Pages From Your Chatbot

If your website contains pages you don't want the chatbot to use (for example: legal pages, outdated content, or irrelevant sections):

👉 Do NOT rely on automatic full-site scraping.

Instead:

Perform a manual scrape
Add only the specific pages you want included

How to Ask AI to Generate a Chatbot Dataset

A step-by-step guide to creating high-quality training data

Introduction

Creating a dataset for your chatbot is crucial for training it to respond effectively. A good dataset includes:

  • Questions in natural user phrasing (variations, typos, slang)
  • Answers that are accurate and helpful
  • Plan-aware or context-specific responses (optional)
  • Conversion-focused answers (for business or sales chatbots)

AI tools like ChatGPT can help you generate large datasets efficiently, saving time and effort.

1

Define Your Goals

Before asking AI to generate your dataset, define:

Purpose
e.g., customer support, sales, FAQ
Tone
professional, friendly, persuasive
Size
small (100–200) or ultra (1000–2000+)
Special Features
plan-aware answers, conversion focus
EXAMPLE

"I want a dataset for a chatbot named SCB Widget. It should include questions about plans, pricing, and how to use the service, with answers that subtly encourage users to upgrade."

2

Prepare Your Prompt

A good prompt gives the AI context, examples, and structure. Example prompt for ChatGPT:

Generate a large dataset for a chatbot named SCB Widget. Include: - 1000+ entries - Questions in natural user language, with variations, typos, and casual phrasing - Answers that are professional, helpful, and conversion-focused - Plan-aware answers mentioning Free, Starter, Pro, and Business tiers - Output in the following format: [entry_0001] Q: <question 1> Q: <question 2> Q: <question 3> A: <answer> [entry_0002] ...

Tip: The more detailed the prompt, the better the dataset will match your needs.

3

Ask AI to Generate Variations

To get realistic data:

  • Provide common user questions as examples
  • Ask the AI to generate multiple variations for each question
  • Include minor typos and phrasing changes to simulate real user inputs
  • Specify that answers should be consistent, concise, and informative
4

Include Plan-Aware or Contextual Answers

If your chatbot will respond differently based on the user's subscription or context:

  • Include the plan details in the prompt
  • Ask AI to mention plans where appropriate

"Include in the answer which plan is best for the user's scenario. Mention Free, Starter, Pro, or Business as needed."

This ensures the chatbot can nudge users toward upgrades naturally.

5

Output Format

To make the dataset usable:

  • Use a plain text format or JSONL for vector embedding ingestion
  • Each entry should include multiple user questions and one answer per entry

Example format:

[entry_0001] Q: How much does SCB Widget cost? Q: Is there a free version? A: SCB Widget offers a Free plan to test, Starter for small businesses, Pro for growing businesses, and Business for high-volume users.
6

Test and Refine

  • After generating, review a sample of entries for clarity and accuracy
  • Remove duplicates and irrelevant questions
  • Ensure the answers align with your product and tone
7

Iterate and Expand

  • Start with a smaller dataset to test AI output
  • Gradually expand to thousands of entries, adding customer objections, conversion-focused prompts, and edge cases

🎁 Bonus Tips

  • Always include context about your product or service in the prompt
  • Ask AI to generate human-like phrasing and include typos
  • Use multiple rounds to improve dataset quality
  • Consider splitting by intent: plans, pricing, troubleshooting, product usage